Privacy policy

Last updated: October 14, 2026

Othram's Global Privacy Notice

Othram, Inc. operates store.othram.com. Our Global Privacy Notice applies to this store and describes the personal information we collect, how it is used and disclosed, retention, cookies and tracking technologies, and the privacy rights and choices available to you. Please read that notice together with the store information below.

Shopping and order information

We use Shopify to operate this store. Information provided while shopping, checking out, contacting support, or managing an order is used to process payments, screen for fraud, prepare and deliver orders, provide customer service, and maintain business records. Our service providers, including Shopify and the fulfillment and shipping partners used for your order, process information needed to provide those services. Email and other marketing communications are described in our Global Privacy Notice.

For information about Shopify's own processing and privacy practices, see Shopify's Privacy Policy. For Othram's cookie, advertising, and privacy-choice information, refer to the relevant sections of our Global Privacy Notice.

DNA contribution

Purchasing a DNA swab kit and participating in the DNASolves contribution program involve different steps. Review the program overview, applicable consent requirements, and the genetic and health-data information linked from our Global Privacy Notice before participating.

Questions and privacy requests

Contact solve@othram.com with privacy questions or requests. Our current store correspondence address is:

Othram
2829 Technology Forest Boulevard
Suite 140
The Woodlands, TX 77381
United States