Terms of service
Last updated: October 14, 2026
Othram store terms
Othram, Inc. operates store.othram.com. Use of this store and Othram's offerings is governed by the Othram Global Terms of Use, together with the store purchase policies linked below. Please read the full Global Terms of Use, including their eligibility requirements and dispute-resolution provisions.
Purchases, shipping, and returns
Product information and prices are displayed on the relevant product page. Available shipping services, shipping charges, and taxes collected with an order are shown at checkout before the order is placed. Our Shipping Policy describes worldwide delivery and processing times.
Our Return and Refund Policy sets out the 30-day merchandise return process, Othram-paid return postage, treatment of original shipping charges, the DNA-kit exception, and refund timing. These store policies describe the shipping and return commitments for purchases from this store. Nothing in these policies limits mandatory consumer rights.
Privacy and DNA contribution
Read our Store Privacy Policy and Global Privacy Notice for information about personal information. DNA contribution is governed by the relevant DNASolves provisions of the Global Terms of Use and applicable program and consent requirements; see the program overview.
Current store contact and notice address
For correspondence about this store, including notices and approved merchandise returns, use the current Suite 140 address below. Contact us for approval and instructions before mailing a return.
Othram
2829 Technology Forest Boulevard
Suite 140
The Woodlands, TX 77381
United States